Returns or exchanges
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Pre-ordered items can be refunded or exchanged 30 days after shipping.
To be eligible for a return, your item must be unused, with tags and in the same condition and packaging that you received it. Several types of goods are exempt from being returned. Such as magazines, gift cards and underwear.
We offer free returns for NL, DE, BE and LU complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged,washed or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Please note we are unable to accept returns for items purchased at other retail locations or other websites.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping costs are non-refundable. If you receive a refund, the shipping costs will be deducted from your refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, they can be exchanged or exchanged for a voucher code with the same amount as the purchased item.
If you would like to exchange the item for another size or style, you have to (re)order it in the webshop.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Jacob van Campenlaan 385 Hilversum NL 1222KL.
If the item was purchased with a gift card and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, pls. send us an email first to approve your return shipping. We recommend that you insure your package and use a shipper, such as USPS Priority Mail, UPS or Federal Express, that allows you to track your package. We are unable to accept a return COD.
You should mail your product using a tracking code:
NŌN by KIM
Jacob van Campenlaan 385
Lost return Package
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Claims for packages lost or damaged in transit must be made by the shipper. We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen or mishandled.
We reserve the right to refuse return of any merchandise that does not meet the above return requirements at our sole discretion.